Access point not working!!

[Anthonync94]

I just purchased a Lennar home which I was built with Ruckus access points. 

Verizon FiOS came out and installed their wall box and than connected it to the Ruckus access point via Ethernet cable. They than told me I needed to go through the ruckus setup guide to get the internet working. 

I followed the setup wizard and once the configuration system completed it said I should see my internet name in a few minutes. It’s been a hour and the name/acces point still has not shown up.

I went back to the WiFi and tried connect back to the configure.me but it keeps saying unable to connect.

not sure where to go from here 

[pinky_ruckus]

Hello @Anthonync94 ,

Thank you for the information and the picture you shared.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

We would request you to please use a  Windows laptop to complete the configuration.

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Anthonync94 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Anthonync94 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Anthonync94 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community