Access my ruckus to change passwords

[Jona2123]

Hello,

I have a icx 7150-c08p, and I would like to change password that was set by Lennar. I've never created an account nor do I know where to start. contacted ruckus tech support and was directed to here. Please help. 

[Jona2123]

none of this works. I can't log in to anything. everything says server not found. this is so frustrating. why can't I just speak to someone on the phone?

[Imran_ruckus]

Hi @Jona2123 

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note this forum is on best-effort basis.

Please make sure you are connected to the RUCKUS Access Point’s Wi-Fi Network to access unleashed using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ 

If you still can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jona2123]

the latest version I have is 200.9.10.4.202

[Imran_ruckus]

Hi @Jona2123 

Greetings!!!

Thank you for the response and for sharing the requested information.

As you mentioned the version 200.9.10.4.202 is an old Unleashed version. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below VIDEOS for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade.

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jona2123]

all is set. thank you for your help