Access Points no longer working.

[ah07]

Hello,

I need some help troubleshooting my access points that are no longer working. Wifi has become slow and in some places throughout the house non existent. 

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches

Product Code Part: C12P

[Imran_ruckus]

Hi @ah07 

Greetings!!!

Thank you for the response and the information you shared.

Could you please share a Full screenshot of the IP scan results?

Thank you again for your patience and understanding.
 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

Hi there 🙂

I jumped a few steps.

So I was able to get this far...

I was following another thread. I had to connect via cable access as the IP step wasn't working. But this step in Putty is showing Primary so I am unable to continue with the information from the other thread.

What would be my next step from here?

Thank you,

Angela

[Imran_ruckus]

Hi @ah07 

Thank you for the response and the information you share.

As I can see from the screenshot you shared, your Switch is on an older 08080d non-UFI version, We suggest you upgrading the Switch to a latest stable version.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: IGNORE 8095h and use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI/Console, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @ah07 

Please follow the Upgrade process as explained in my previous post and let me know if you stuck at any point or if have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

Hello,

I am trying to upgrade via option 2. However when I try to connect via Putty I keep getting this. I've tried both SSH and Telnet. I cannot connect.

What would be the next steps?

Thank you,

Angela