CommScope RUCKUS Community Forums

T_nguyen916 · ‎11-28-2023

Hello,

I am having issues with my Ruckus ICX7150-C12P. It appears it is completely dead. When I plug the power cord back on, the lights blinks once and then it shuts off. Is there any warranty I’m eligible for on my Ruckus ICX7150-C12P? Thanks!

Imran_ruckus · ‎11-29-2023

Hi @T_nguyen916

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch has no power.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a Working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

T_nguyen916 · ‎11-29-2023

Hello,

I uploaded the pictures and video per your recommendations. Please let me know if I need to do anything else and what are the next steps moving forward. Thank you for your assistance!

Imran_ruckus · ‎11-30-2023

Hi @T_nguyen916

Greetings of the day!!!

Thank you for sharing the requested PICTURES and VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your query? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.