Access Points no longer working.

[ah07]

Hello,

I need some help troubleshooting my access points that are no longer working. Wifi has become slow and in some places throughout the house non existent. 

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches

Product Code Part: C12P

[Imran_ruckus]

Hi @ah07 

Thank you for the response.

Yes, you can unplug any ONE of them and perform a factory reset on the other one. The one on which you perform the factory reset will become the Master.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

Hi Imran,

Stay with me please! I know its almost quitting time back East. I'm on the West coast and I really need to get this working! 😄

I completed the factory reset and plugged in the 2nd AP. This is still what is showing.

AP #1

AP #2

And the wireless connection is still slow.

What are my next steps?

Thank you!!

[ah07]

Wireless meaning wi-fi. The wi-fi connection is still slow.

[Imran_ruckus]

Hi @ah07 

Thank you for the response and the update.

Everything looks fine. I would suggest checking with your ISP (Internet Service Provider) once.

Also, as your Access Points are on an older version 200.7.10.2.339 (As highlighted in the below screenshot) please upgrade them and check.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please check the Wi-Fi internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

I'm starting on this upgrade.

Do you happen to know which lights for the APs should be on and/or flashing to show that it is working correctly?