Access Points no longer working.

[ah07]

Hello,

I need some help troubleshooting my access points that are no longer working. Wifi has become slow and in some places throughout the house non existent. 

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches

Product Code Part: C12P

[Imran_ruckus]

Hi @ah07 

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are getting the same error for both SSH and Telnet? Do you see SSH asking for a username/password?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

Like I said I tried both SSH and Telnet. I got the same error for both. I do not see SSH asking for a username or password.

[Imran_ruckus]

Hi @ah07 

Greetings!!!

Thank you for the response and the information you shared.

Could you please confirm if you are using the correct Switch IP Address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Please try to login.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please try to login if you see above dashboard and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ah07]

I do have the correct IP address

Trying to connect with the correct IP address via Putty, this is SSH

This is what I get in Putty with Telnet

And when I entered "enable"

Not sure where to go from here since its not the username and password option

[Imran_ruckus]

Hi @ah07 

Thank you for the response and the information you shared.

As I can see you are able to access CLI using Telnet. Please proceed with Upgrading your Switch as explained in my upgrade post. Please note Telnet will not ask for username/password.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.