Access Point

[NickM0511]

Hello -

I have a Lennar Smart Home that utilizes the Ruckus access points. We are connected to AT&T as our internet provider and after being on the support line with them, the gateway and connection is working as it should. One of the access points in the house is not showing anything lit up except for the power and the other access point appears to be working normally, as the 2.4 and 5.0 lights are on. I had an issue like this previously after a power outage, and a tech was able to remote in and solve the problem. Please let me know what is needed for assistance on this. 

[Yarenis]

Hi @NickM0511 

Please describe the lights of the not working Access Point, and confirm if the devices connected to the Switch are all online and the only offline is the affected access point.

1:Provide the status of the LED lights of the affected access point (color description associate with the type, Example power green blinking):

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

2:If you have access to the Unleashed APP or Dashboard web access, check the status of the affected access Point(off-line, getting an IP address or Software mismatch)

Example of a disconnected device:

Hit Access Point>

3:If it shows as disconnected, click on the access point to get more details and provide the screenshot.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[NickM0511]

Hello -

The only light on the R510 Access Point is a solid red light in the power section.

I have having issues signing into the Unleashed App and the dashboard, as i do not remember what my username and password are. When I click forget password, all i am getting is a message that says "password recovery disabled". 

[Vásquez_Fer]

Thanks for the details provided,  here is a guide with usernames and passwords credentials most common username:admin password : Lennar  / username : admin password : Ruckus! / username:admin password : Ruckus1  

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

If the Factory reset process does not work correctly you need to Factory reset your network setup from scratch here are some guides to help you on this.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

Best Regards 

Fernando Vasquez 

[NickM0511]

Thank you!

I was at least able to login to the Ruckus Unleashed App and I can see that one of the access points is disconnected and thew other is online.

How do I get this back up and running?