CommScope RUCKUS Community Forums

Mjxyoit · ‎04-28-2023

Hello, We Bought a new construction Lennar Duplex in 2019. We have two r510 Ruckus units with the firmware updated. Yet, as of a few days ago we get a heartbeat loss every 12 hours like clockwork. This morning, they wouldn't output anything. We thought the internet was out. However, anything using the ATT modem or ether port had internet and everything on Ruckus Wi-fi or ether port was dead. myAT&T app messages said my modem was rejecting the routers. I reset the modem and they work, for now. I booked a service appointment for Monday from ATT. I'm not even sure if ATT will be able to help.

The thing is, I'm reading through the forums and have no idea what is being said. I don't know the lingo. Everything is very cryptic. I desperately need a resolution. With work and school internet is akin to water in our lives.

Imran_ruckus · ‎05-03-2023

Hi @Mjxyoit

Thank you for the information and update.

All the connections on the Switch seem good.

I believe you have 2 R510 Access Points on ports 1/1/3 and 1/1/5 (As marked in the below screenshot) on your Switch as per the ‘show lldp neighbors detail’ command output.

The connections are correct, now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove one of the 2 orange cables as shown in the above screenshot and perform a factory reset on your Access Point once the factory reset is done, please plug it back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Mjxyoit · ‎05-02-2023

I apologize for how unbelievably ignorant I am in this matter (as well as likely many many others) I make this harder than it should be.

You are correct. I did not understand, that 08080f meant an entirely different file to download.

I will correct my mistake and I VERY happy you are helping me through this. I will update you ASAP if problems arise OR if I am successful.

Thank you.

Imran_ruckus · ‎05-02-2023

Hi @Mjxyoit

Thank you for the response and update.

Sure, please let me know if you get stuck at any point in the upgrading steps. I am more than happy to help and assist you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mjxyoit · ‎05-02-2023

I am uncertain if this is standard procedure.
I "copy tftp flash" the "mnz10114.bin", then
"copy tftp flash" the "SPS08080f.bin", then
"Show flash", then
"Write memory", then
"boot system flash primary.
Lastly, I get prompted to select "y or n". I select y and PuTTY instantly freezes and my internet cuts out (which I think is on purpose) but PuTTy cuts out too. Making the 2nd SPS file installation awkward.

Am I supposed to select "y". There is no manual instructions in regards to that question.

Imran_ruckus · ‎05-03-2023

Hi @Mjxyoit

Greetings!!!

Thank you for the response and update.

Yes, that is the normal process. When you press y (yes) the Switch will reboot and comes up after some time.

Once Switch comes online, please go ahead with the next steps of the upgrading process to upgrade the Switch to version 08095g.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mjxyoit · ‎05-03-2023

I think I did all the steps. Here are some photos to verify I completed the updates.

unfortunately, I still have a heartbeat loss.

CommScope RUCKUS Community Forums

ATT internet doesn't want to cooperate with Ruckus routers anymore.