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ATT internet doesn't want to cooperate with Ruckus routers anymore.

New Contributor

Hello, We Bought a new construction Lennar Duplex in 2019. We have two r510 Ruckus units with the firmware updated. Yet, as of a few days ago we get a heartbeat loss every 12 hours like clockwork. This morning, they wouldn't output anything. We thought the internet was out. However, anything using the ATT modem or ether port had internet and everything on Ruckus Wi-fi or ether port was dead. myAT&T app messages said my modem was rejecting the routers. I reset the modem and they work, for now. I booked a service appointment for Monday from ATT. I'm not even sure if ATT will be able to help.

The thing is, I'm reading through the forums and have no idea what is being said. I don't know the lingo. Everything is very cryptic.  I desperately need a resolution. With work and school internet is akin to water in our lives. 


Hi @Mjxyoit 

Thank you for the information and update.

All the connections on the Switch seem good.

I believe you have 2 R510 Access Points on ports 1/1/3 and 1/1/5 (As marked in the below screenshot) on your Switch as per the ‘show lldp neighbors detail’ command output. 

The connections are correct, now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove one of the 2 orange cables as shown in the above screenshot and perform a factory reset on your Access Point once the factory reset is done, please plug it back. 

Physical Factory Reset of RUCKUS Access Point:

Ruckus Unleashed Set-up using your Mobile:

Ruckus Unleashed Set-up using Web:

Password recovery setup:

Please let me know if you have any queries in this regard.

Thank you again for your patience.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post


The link doesn't work. 
This one does.

Hi @Mjxyoit 

Thank you for the response.

Apologies, I cannot see the picture clearly that you uploaded on the drive.

Please upload the pictures on the same portal.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience and understanding


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

I tried beforehand, but the upload kept failing. Here you go. EDIT: disregard this message I sent a better photoPuTTY results.jpg

I zoomed in the picture alot, this should help. PuTTY results zoomed in.png

Hi @Mjxyoit 

Thank you for the response and the update.

As I can see from the screenshot you shared your Switch is on an old Version 08070c. We recommend you Upgrading your Switch to the latest stable.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.


Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works. or (IP address of Switch. is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.