ATT internet doesn't want to cooperate with Ruckus routers anymore.

[Mjxyoit]

Hello, We Bought a new construction Lennar Duplex in 2019. We have two r510 Ruckus units with the firmware updated. Yet, as of a few days ago we get a heartbeat loss every 12 hours like clockwork. This morning, they wouldn't output anything. We thought the internet was out. However, anything using the ATT modem or ether port had internet and everything on Ruckus Wi-fi or ether port was dead. myAT&T app messages said my modem was rejecting the routers. I reset the modem and they work, for now. I booked a service appointment for Monday from ATT. I'm not even sure if ATT will be able to help.

The thing is, I'm reading through the forums and have no idea what is being said. I don't know the lingo. Everything is very cryptic.  I desperately need a resolution. With work and school internet is akin to water in our lives. 

[Mjxyoit]

Hello, I only have 1 file "SPS08095gufi.bin".

The instructions in option #2 show three files. However, the "08095g" zip file I downloaded when opened to "ICX7150" has no "boot" folder as described here.

"

08080f files:

A: Open the folder unzipped folder named 08080f>ICX7150>boot>copied the file named mnz10114.bin and

paste it in the folder we created named Upgrade

B: Open the folder 08080f>ICX7150>image>copied the file named SPS08080f.bin and

paste it in the folder we created named Upgrade

08095h file:

A: Open the folder 08095h>ICX7150>image>copied the file named SPS08095hufi.bin and

paste it in the folder we created named Upgrade"

Am i missing something or am I good to continue?

[Imran_ruckus]

Hi @Mjxyoit 

Thank you for the detailed information you shared,

You are correct, after 8080f there won’t be any boot file, as we are moving from a Non-UFI version to a UFI version. For 8095g there will be only 1 file after the 8080f version.

Please note, the recommended version is 8095g, seems like you have downloaded 8095h. Please download the 8095g file and Upgrade your Switch. (As shown in the below screenshot)

Please share the screenshots/pictures if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mjxyoit]

Thank you for the reply. Kindly stated, I think you are incorrect about the download file. 
This is the link, that I've downloaded from:
RUCKUS ICX FastIron 08.0.95g (GA) Software Release (.zip) | Software Downloads | Ruckus Wireless Sup...

To clarify if I may. The only file I need in my "Upgrade" folder is "SPS08095gufi.bin" and nothing else?

[Imran_ruckus]

Hi @Mjxyoit 

Thank you for the response. 

When you download and unzip (extract) the 8095g file (Please refer to the below screenshot). There will be folders for – ICX7150 (Folder)>> Images (Folder) >> SPS08095gufi.bin

And Yes, you need only the SPS08095gufi.bin file in the Upgrade folder.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mjxyoit]

I'm stuck again. My apologies.
I get an error in the PuTTY app "TFTP to Flash Error - code 5"

Also, I'm not sure if this matters. I've never input a user or password to puTTY and honestly, I don't know how.