APs resetting every ten minutes on ICX 7150

[JV]

We've been experiencing issues with the ruckus ever since the new update, but the random resetting has been happening for a few days now. However, today the APs have been resetting every ten minutes or so since this morning. There have not been any power outages as of yesterday or today. We've unplugged the unit from the power and the back of the unit itself and we've pressed the reset button on the unit. Nothing has worked. If someone could provide some guidance, it would be greatly appreciated. 

[Imran_ruckus]

Hi @JV 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after Unleashed Upgrade and keeps on rebooting.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

4. May I know what is the current version of your Unleashed system? (Please refer to the below screenshot and share the same information)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JV]

I reset the hardware to factory settings and the lights have been flashing on and off for the past hour. 

1. The lights are amber and all flashing together. The only green light is the power light.

2. Yes, the internet is stable.

3. The 2 Access points of the main house are all green (power, 2.4G, and 5G). 

4. The firmware version currently installed is 200.14.6.1.199

Questions: what do we do since the lights continue to flash after the factory reset? Also, since we factory reset the hardware based on a ruckus video we saw, it mentioned that we would lose our licenses, how do we recover those licenses? Finally, how do we access the CLI?

[Imran_ruckus]

Hi @JV 

Thank you for the response and the detailed information.

You could reboot your Switch (Disconnect and connect from the power outlet)

If you still see all Amber lights on the Switch after reboot, that may be because of the software issue of the Switch and we have to perform Software recovery as described below.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JV]

I need the Mac version of this. I cannot find it anywhere