APs for ICX 7150 C12P not working

[delaneysearles]

I currently have 2 APs, one upstairs and one downstairs. Currently both are plugged in, but the upstairs one is showing no lights. It will blink green forPWR icon but then will turn off completely

The downstairs one is showing Green lights for (PWR and DIR) and then ORANG for (2.4 & 5g)

I have tried unplugging the system, the ethernet cords, and even resetting. 

[delaneysearles]

I don't think I have set one up for that - I have tried to use the Ruckus Unleashed app and do a Typical Install for the device config. but it won't show the Configure.Me Wifi to continue

[Imran_ruckus]

Hi @delaneysearles 

Thank you for the response and the information.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, as you have 2 APs. Remove one of the Access Point's cables and perform a factory reset on your connected Access Point once the factory reset is done, please plug the unplugged Access Points cable back to the Switch panel. 

Perform factory reset on web browser as explained below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[delaneysearles]

EDIT- I thought I had it down but now all the lights are off again.

[delaneysearles]

ignore this

[delaneysearles]

ignore this