AP keeps Restarting

[SamSiva]

I have five R510 APs in my network. One AP keeps rebooting and tries to become the 'master', causing network interruptions.

AP Model: R510

Version: 200.14.6.1.203

Network names: Home-12 and Home-12-D

The following entries are in the log. Any help would be greatly appreciated. 

Lost contact with AP[AP - Pink Room@54:ec:2f:14:eb:f0]
2023/11/17 04:08:01
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [78] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 04:02:28
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [77] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:24:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [87] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:08:53
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [123] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:52:34
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [185] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:43:35
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [76] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:33:58
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [98] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:31:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [233] s and last disconnected reason [Heartbeat Loss]
2023/11/17 01:27:41
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [121] s and last disconnected reason [AP Restart : application reboot]
023/11/16 20:32:44
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [184] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:54:eb:fc] with SSID[Home-12-D] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:fc] with SSID[Home-12] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:00:15
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:f8] with SSID[Home-12-D] is first detected by AP[AP - Dining@b4:79:c8:2d:f9:00]
2023/11/16 19:51:10
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [79] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 19:36:24
High
Radio [5G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF
2023/11/16 19:36:24
High
Radio [2.4G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF

[Imran_ruckus]

Hi @SamSiva 

Greetings!!!
Thank you for the response and the update.

Please make sure the follow the factory reset process as explained below. 

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, please unplug all the Access Points keeping only ONE affected access point connected to the Switch, and perform the factory reset process. Once done plug the unplugged APs back into the Switch ports.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.