AP keeps Restarting

[SamSiva]

I have five R510 APs in my network. One AP keeps rebooting and tries to become the 'master', causing network interruptions.

AP Model: R510

Version: 200.14.6.1.203

Network names: Home-12 and Home-12-D

The following entries are in the log. Any help would be greatly appreciated. 

Lost contact with AP[AP - Pink Room@54:ec:2f:14:eb:f0]
2023/11/17 04:08:01
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [78] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 04:02:28
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [77] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:24:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [87] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:08:53
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [123] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:52:34
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [185] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:43:35
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [76] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:33:58
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [98] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:31:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [233] s and last disconnected reason [Heartbeat Loss]
2023/11/17 01:27:41
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [121] s and last disconnected reason [AP Restart : application reboot]
023/11/16 20:32:44
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [184] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:54:eb:fc] with SSID[Home-12-D] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:fc] with SSID[Home-12] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:00:15
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:f8] with SSID[Home-12-D] is first detected by AP[AP - Dining@b4:79:c8:2d:f9:00]
2023/11/16 19:51:10
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [79] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 19:36:24
High
Radio [5G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF
2023/11/16 19:36:24
High
Radio [2.4G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF

[Sgatjens]

Hi @SamSiva 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. When did you notice the problem?
3. How are the lights on the APs, green, amber, red, flashing, or static?

Regarding your issue:
Disconnect and reconnect the Access Point (AP) to any of the 12 switch ports. Verify if the AP synchronizes with other APs. If the problem persists, attempt to reboot the switch just once. If the issue persists after the reboot, consider performing a factory reset for the affected AP.

Reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference: https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE... 
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...


Please let me know if you have any queries in this regard. 

Kind regards,

Sofia Gätjens

 

[SamSiva]

I have tried all the recommended options, but I do not see any improvement. The AP in the Pink Room (AP - Pink Room) has a solid red power light. What is the next step here?

[Imran_ruckus]

Hi @SamSiva 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the response and the information you shared.

As per the case description, I understand that one of your Access Points has a Red light.

Could you please unplug and plug the ethernet cables of the affected Access Point from the Switch port? You can plug it into any 1 in-12 ports as highlighted in the below screenshot.

Once you follow the above process check if the Access Point comes to a normal state.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[SamSiva]

Thank you. I have already done this multiple times and have completed the reset process as recommended by the previous support representative.