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AP R510 not powering on

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bkers10
New Contributor II

‎12-01-2022 10:42 AM

I have two AP R510 devices that won’t power on after inclement weather caused power to be lost very brielfy this morning.

Still getting WiFi through my router and ICX 7150-C12P switch is still getting power (PWR light is green, SYST light is amber). I’ve tried power cycling the router to no avail.

Please help get my APs back online.

1 ACCEPTED SOLUTION

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Yarenis
Moderator
Moderator
In response to bkers10

‎12-05-2022 08:33 AM

Thank you for the information provided and, based in the troubleshooting you have done, since console connection is not responding in the ICX 7150-12P Switch, this unit must be RMA (return merchandise authorization) means replace it, Please feel free to contact us via chat, comment you already have a post, copy the link of this post and paste it into the chat to start unit replacement.

Chat Link:

https://support.ruckuswireless.com/contact-us

 

 
Yarenis_1-1670257975827.png

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

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11 REPLIES 11

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bkers10
New Contributor II
In response to Yarenis

‎12-05-2022 10:53 AM

Support Case 01413181 submitted for RMA. Thank you!

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Yarenis
Moderator
Moderator
In response to bkers10

‎12-05-2022 10:56 AM

Hi @bkers10 

Great, Please feel free to mark the post as ACCEPTED SOLUTIONS

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

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