03-04-2025 02:22 PM
After a power outage and a reset we are still getting the following errors
what is our next step?
03-10-2025 02:01 PM
Hi @mrozone
Thank you for your response and the information provided.
Could you please disconnect the Ethernet cable from the ISP router and plug it into a different port within the first 12 available ports? Afterward, kindly reboot the ISP router and the RUCKUS Switch by unplugging it from the power outlet and then reconnecting it. Once this is done, please verify your internet connection.
Additionally, it would be helpful to test with a different Ethernet cable in case there is an issue with the current one.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
03-11-2025 02:30 PM
I unplugged power to both devices. Changed the cable from modem to 7150 and changed port as well. Plugged power into modem waited till it was up then plugged power into 7150. AP ports came up but the port for the modem did not come up
03-12-2025 05:21 AM
Hi @mrozone
I hope this message finds you well.
Thank you for your prompt response and the update.
Could you kindly connect the Ethernet cable from any Access Point (AP) to the current switch port where the ISP router’s cable is plugged in and verify whether the AP powers up?
Additionally, please confirm whether the ISP modem is directly connected to the ICX-7150-C12P switch. Please note that the modem alone will not suffice for functionality; the connection must be made through a router or a modem-router combo device. I would appreciate it if you could verify this for me.
Please keep me informed of your findings.
Thank you once again for your cooperation and patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
03-12-2025 07:55 AM
Could you kindly connect the Ethernet cable from any Access Point (AP) to the current switch port where the ISP router’s cable is plugged in and verify whether the AP powers up? Did this and they do come up.
Additionally, please confirm whether the ISP modem is directly connected to the ICX-7150-C12P switch. - The modem is a also a router. I have been able to connect other switches to the modem/router and they come online with no issues. For some reason the 7150 is not coming online from any port ( 1-12 ) when connected to the router/modem.
03-12-2025 09:48 AM
Hi @mrozone
Thank you for your response and the update.
I recommend replacing the Ethernet cable that connects the ISP router to the RUCKUS switch, as the current cable may be damaged.
Additionally, please verify the port on the router to which this Ethernet cable is connected.
If the issue persists, I suggest contacting your ISP (Internet Service Provider), as everything seems to be functioning properly, except for the router's connection to the switch.
Please feel free to reach out if you have any further questions or need assistance.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
