2.4g 5g, and AIR lights off, CTL and PWR on. no internet

[bb12]

I've tried to reset many ties, unplugged. Sometimes the lights for the 5g and 2.4g come on as orange but eventually they disappear and turn black. what else can I try? firmware is up to date

[Imran_ruckus]

Hi @bb12 

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity.

Additionally, please note that amber LEDs on the 2.4 GHz and 5 GHz radios indicate normal operation.

When the 2.4 GHz and 5 GHz lights are amber, it means the radios are active and the network connectivity is up, but there are no connected devices or clients. Once a device or client connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green.

Please refer to the link below for more information on the LED status indicators for the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bb12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bb12]

Hi, I moved both AP ethernet cables to 2 other ports. The APs PWR were red, then flashed green and then stabilized with green. The 2.4g and 5g lights are not on. Both AP lights look exactly the same as they did before I switched the ports. 

[Imran_ruckus]

Hi @bb12 

Thank you for the response and the update.

From the details you shared, I see that your RUCKUS ICX-7150-C12P switch is currently running an older non-UFI 08.0.80d version (please refer to the screenshot below). We recommend upgrading the switch, as this may help resolve the issue.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on the switch upgrade process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Kindly let me know if you need any assistance at any stage during the upgrade.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bb12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support