APs not getting any power. 7150 has two green solid lights

[kaz]

Everything was working fine today until suddenly we stopped getting wifi. All our access points are off (no LEDs and getting cold). Nothing disconnected.

I check our 7150 C12P and it seems to be working. Two green solid lights but only two orange in the set of 12 ports. Resetting the 7150 (unplugged and held down the reset button after turning back on) multiple times doesn't seem to help. Do I have to get a new 7150 or is this fixable?

[kaz]

I updated the firmware to 08.0.80f and I now get this:

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

The power supply seems to be fried, which is likely why it suddenly stopped providing power to the APs. How can we get these replaced? Is there a warranty? We've been at our home since 2018.

[Imran_ruckus]

Hi @kaz 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after upgrading your Switch to 08.0.80f with error Vmain (48V)

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please execute the following commands and provide the outputs?

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kaz]

I can't access my system for a couple of days, but here is an output I had from yesterday.

show inline power

Power Capacity:     Total is 124000 mWatts. Current Free is 4000 mWatts.

Power Allocations: Requests Honored 7 times

 Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

      State State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On Off            0      30000  n/a      n/a         3  n/a

  1/1/2 On Off            0      30000  n/a      n/a         3  n/a

  1/1/3 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/4 On Off            0      30000  n/a      n/a         3  n/a

  1/1/5 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/6 On Non-PD         0          0  n/a      n/a         3  n/a

  1/1/7 On Off            0      30000  n/a      n/a         3  n/a

  1/1/8 On Denied         0          0  n/a      n/a         3  n/a

  1/1/9 On Denied         0          0  n/a      n/a         3  n/a

 1/1/10 On Denied         0          0  n/a      n/a         3  n/a

 1/1/11 On Non-PD         0          0  n/a      n/a         3  n/a

 1/1/12 On Denied         0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

 Total                     0     120000

For the other things, I'll have to get back to you in a couple days. Before the firmware update, I tried changing the power allocations, but that didn't work.

Trying to plan ahead to minimize down time, but is it likely that I'll have to get the switch replaced?

[Imran_ruckus]

Hi @kaz 

Greetings!!!

Thank you for your response and for sharing the information.

To help move forward with troubleshooting and identify the root cause, could you please provide the outputs of the remaining commands I shared in my previous post? This will help us analyze the issue further and guide you with the next steps.

Please feel free to let me know if you have any questions or need any clarification.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support