192.168.0.2 is not alive and Switch in boot mode after power outage

[sonia3187]

Hi,

My power flickered and since then the Switch - ICX 7150 hasn't started. The amber light is on and when I attempt recovery by following the steps suggested in this post - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re..., I am getting the error as shown in the screenshot below - 

I am using both an Ethernet cable (with RJ45 connectors on both ends) and a USB to Type-C cable, as outlined in steps 2 and 3 of the provided guide. 

My windows firewall is also turned off and I restarted my computer multiple times as well.

Please assist. Thanks!

[Imran_ruckus]

Hi @sonia3187 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues during the RUCKUS ICX-7150-C12P  Switch Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you further, could you please share a picture showing the Software Recovery cable connections between the RUCKUS Switch and the laptop?

Please share the requested picture and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.