1 ACCEPTED SOLUTION
Hi @john
Thank you for the details provided, based on your picture description since the unit is not response even directly connected to the power outlet, this unit should be RMA (return merchandise authorization ), which means to replace it.
Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Link:
https://support.ruckuswireless.com/contact-us
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired
Hi @john
Thank you for the details provided, based on your picture description since the unit is not response even directly connected to the power outlet, this unit should be RMA (return merchandise authorization ), which means to replace it.
Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Link:
https://support.ruckuswireless.com/contact-us
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired
