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Rebooting stuck on putty

New Contributor

I am so disappointed in this product. I am stuck on the step for putty. It gives me error 2 unable to connect to com 3 it’s the correct com. System cannot find the file specified 


RUCKUS Team Member

Hi Ycsntiusechat

Thank you for reaching us 

From the details mentioned I suppose you are trying to access and connect to the switch 

Could you please let me know if you are from Lennar homes ? 

Which is the ICX switch model you are trying to access ?

Could you please upload the picture of error you are seeing when you are trying to connect to the switch and picture from the front panel of the switch to the portal ? 

I have attached a link below of a article which helps to understand on how to console to 7150 switch series. I hope below article helps.

Please refer the below pic to upload pictures to the portal.