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Lost POE on two 6450 switches after power outage

james_pethigal
New Contributor II
Lost POE on two 6450 switches after power outage.
Have multiple ICX 6450 switches deployed in a large store in Oregon.  Thanks to power outages last night...  all the switches came up, but two are not longer providing POE. 
Tried reloading, hard reboot by power off/on
Confirmed llpd & cdp enabled
Have no tech support, but do have RMA if needed.  
Any suggestions?

Power Capacity:         Total is 740000 mWatts. Current Free is 740000 mWatts.

Power Allocations:      Requests Honored 0 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
  1/1/1 On      Off            0          0  n/a      n/a         3  n/a
  1/1/2 On      Off            0          0  n/a      n/a         3  n/a
  1/1/3 On      Off            0          0  n/a      n/a         3  n/a


  detail                        show inline power detailed information
 

show inline power detail


Power Supply Data On stack 1:
++++++++++++++++++



Power Supply Data:
++++++++++++++++++

Power Supply #1:
        Max Curr:       13.7 Amps
        Voltage:        54.0 Volts
        Capacity:       740 Watts
power supply 2 is not present
power supply 3 is not present


POE Details Info. On Stack 1 :


General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 004



Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
48        0          0        48        0            0          0



Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       48          0.0   W     0.0   W


Any suggestion would be welcomed!

Cheers - James 
5 REPLIES 5

david_chavarri1
Moderator
Moderator
You should open a case with support.
Outage may hace damaged the PoE chipset

BenBeck
Moderator
Moderator
Do you have the full output of 'show inline power detail'? The POE firmware is still intact for unit 1, but I cannot see unit 2 there. You should still be able to open a case if you assume hardware even if you only have hardware support. With that said, if a power surge or something of that nature hurt the boxes, you may be forced to do an insurance claim. Were these on surge protectors or UPSs?
Ben Beck, RCNA, Principal Technical Support Engineer
support.ruckuswireless.com/contact-us

james_pethigal
New Contributor II
That is the full show power detail.   They are separate switches & on small UPS/Surge protector.

james_pethigal
New Contributor II
I have an RMA to replace the switches.  
Since it's next business day...  won't see them to Monday.
Any other suggestions/troubleshooting tips would be appreciated