Do you have the full output of 'show inline power detail'? The POE firmware is still intact for unit 1, but I cannot see unit 2 there. You should still be able to open a case if you assume hardware even if you only have hardware support. With that said, if a power surge or something of that nature hurt the boxes, you may be forced to do an insurance claim. Were these on surge protectors or UPSs?
Ben Beck, RCNA, RCNI, Principal Technical Support Engineer