Issues performing a software recovery on ICX7150

[emoreno8]

Hello,

I tried to follow the steps in this article https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re.... I'm connected to the switch, but no Port shows up. I've downloaded the drivers suggested, and it is still not fixing the issue.

[Sgatjens]

Hello @emoreno8

• What operating system are you using (Windows, macOS, Linux)?

• Are you using a USB-C to USB-A or USB-C to USB-C cable?

• Have you tried a different USB cable or USB port on the PC?

• Have you verified that the USB-C cable is capable of data transfer (not just charging)?

• When you connect the switch, does the Device Manager (or equivalent) show any new device?

• Have you tried connecting from a different computer?
  
  

  Kind regards,
  Sofia Gätjens
  Technical Support Engineer | L2 TAC Wired

[Imran_ruckus]

Hi @emoreno8 

Greetings!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this issue is regarding a RUCKUS setup in a Lennar Home?

Your confirmation will help us assist you more effectively.

Thank you once again.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support