Issues performing a software recovery on ICX7150

[emoreno8]

Hello,

I tried to follow the steps in this article https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re.... I'm connected to the switch, but no Port shows up. I've downloaded the drivers suggested, and it is still not fixing the issue.

[Sgatjens]

Hello @emoreno8

• What operating system are you using (Windows, macOS, Linux)?

• Are you using a USB-C to USB-A or USB-C to USB-C cable?

• Have you tried a different USB cable or USB port on the PC?

• Have you verified that the USB-C cable is capable of data transfer (not just charging)?

• When you connect the switch, does the Device Manager (or equivalent) show any new device?

• Have you tried connecting from a different computer?
  
  

  Kind regards,
  Sofia Gätjens
  Technical Support Engineer | L2 TAC Wired

[Imran_ruckus]

Hi @emoreno8 

Greetings!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this issue is regarding a RUCKUS setup in a Lennar Home?

Your confirmation will help us assist you more effectively.

Thank you once again.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

[jimkaley]

Performing a software recovery on the ICX7150 can be tricky due to a few common challenges. One issue often encountered is ensuring the correct boot mode is selected.  best mean stack training in trivandrum If the switch doesn’t boot into recovery mode, the software recovery process will fail. Another common issue is having the proper recovery image available and correctly transferred to the switch.

[Imran_ruckus]

@jimkaley spam