cancel
Showing results for 
Search instead for 
Did you mean: 

R510

Daman
New Contributor II

Hello

I have Ruckus sz144 controller running on 6.1.2 and ruckus AP R510 .

The Ap is getting IP address from the DHCP, but not connecting to the controller.

I am also not able to  access the AP GUI and even resetting the AP, I ma not able to get to the default ip address for the AP.

1 REPLY 1

AshwinM
RUCKUS Team Member

Hello Daman,

We appreciate you contacting Ruckus Networks.

To address your concern, please follow these steps and inform us of the outcome:

  • Step 1: Access the AP via CLI and verify the current software version with the command:
    rkscli:get version

  • Step 2: Reboot the AP to factory settings and install the specified firmware version available here:
    To factory reset the AP: [Take ssh access to the AP] 
    rkscli:set factory
    rkscl:reboot
    Standalone image:
    https://support.ruckuswireless.com/software/3865-ruckus-solo-access-point-118-2-0-0-875-release-r510

  • Step 3: If the access points still fail to connect to the controller, ensure there are enough AP licenses available on the controller.
  • Step 4: Establish SSH access to the AP and execute a ping to the controller’s IP address to troubleshoot any connectivity issues.

Regards,
Ashwin Mathiyazhagan