Hello Daman,We appreciate you contacting Ruckus Networks.To address your concern, please follow these steps and inform us of the outcome:Step 1: Access the AP via CLI and verify the current software version with the command:rkscli:get versionStep 2: ...
Hello Facethewolf,To factory reset the AP, continuously press the reset button for over 15 seconds or until you notice the AP restarting. Alternatively, you can establish SSH access to the AP and execute the following commands to perform a factory re...
Hi Facethewolf,I recommend performing a factory reset on your Access Point. Afterward, please log into the AP’s webgui. This should allow you to access the webpage of the Access Point.Standalone Image link[R700]:https://support.ruckuswireless.com/sof...
Hi Billy,Thank you for reaching out! It seems like you’re dealing with a “heartbeat loss” issue between your ZD (ZoneDirector) and AP (Access Point). Here are some steps to troubleshoot:Check Reachability: Verify that the AP can communicate with the ...
Hi Palmbeachkenny,Thanks for reaching Ruckus Networks. Regarding replacement, please use the below link to create a case using the serial number of the device your are facing issue.https://support.ruckuswireless.com/cases/new Regards,Ashwin M
