05-03-2021 12:39 AM
I've now experienced this twice, and are currently struggling:
Existing Unleashed Network consisting of 3 R550 APs.
Brand new R550 AP. I've connected it to the network, status is UNKNOWN. App shows the AP is running an older firmware.
Expectation: New AP should upgrade firmware and be part of the network.
What's happening: New AP just keeps restarting, firmware not upgrading
How I've had to resolve it previously:
I'm sure this used to work with older versions of Ruckus (R510s) but no longer. Why? Am I missing a step, have Ruckus removed the feature where the AP automatically upgrades its firmware, or is this a known bug?
Thanks!
05-20-2024 05:34 PM
thank you very much, your advice worked for my R510. Had to flash it to an older version but the unleashed system just grabbed it. Cool!
08-23-2021 09:58 PM
This worked for me! Thank you!
05-03-2021 04:58 AM
Hi Robert_Winther,
Ruckus Support would need to investigate this issue further. Please feel free to create a case, we will assist you on this further.
Regards,
Parikshith
05-03-2021 06:40 AM
05-04-2021 09:23 AM
Hi Robert,
5002J00001RK2JJQA1 doesn't look like a correct case number.
Could you double check and confirm the support case number.
Case number will look like 0120XXXX (all numbers).