CommScope RUCKUS Community Forums

sanjay_kumar · 11-08-2023

When we try to import the license file to the SZ\vSZ, we get the following error:"Unable to upload the controller license file. Reason: Import license data to node [vSZ1] failed: System machine type does not match expected machine type"We see a licen...

sanjay_kumar · 10-16-2023

On Unleased AP, when we try to create the Guest SSID with Facebook login option, we get the below error when we click on "Register""Register guest service [Facebook] to Facebook failed.Root Cause:This is due to Facebook has officially announced the ...

sanjay_kumar · 08-23-2023

Issue:On the Unleashed app, if we click on Manage Network >> and select Facebook, the authentication fails with the following error message:"Feature Unavailable: Facebook Login is currently unavailable for this app, since we are updating additional d...

sanjay_kumar · 08-22-2023

Issue:When iOS mobile users tries to login to Unleashed app using the admin credentials, the authentication gets failed with the error "You are not connected to Unleashed Network. Go to Settings"This issue is affected for iOS devices only, Android a...

sanjay_kumar · 12-01-2024

Hi,Can you confirm if there is any override configuration Per AP level for channel Channelization & Channel?If yes, before upgrading, disable Manual settings of Channel and Channelization >> Upgrade >> check if you are still facing the issue >> And t...

sanjay_kumar · 11-28-2024

Hi,Please contact support and create a case so that we can help you to decrypt and provide you the password.

sanjay_kumar · 11-27-2024

Hi,Yes, this seems like a hardware issue, you will have to raise an RMA on this.Please contact support on this and share this discussion link so that they can initiate the RMA.

sanjay_kumar · 11-27-2024

Hi @netconductive,I see that you are changing the power mode in the "ap-mode", which is ap specific and not from controller mode.Hence post rebooting the settings are not carried.You will have to change the power mode setting from the GUI, which will...

sanjay_kumar · 11-27-2024

Hi,You can access the controller CLI using "admin" user only.If you are not sure about the password, then support team can help you to recover the password using the config backup file.Please contact support with the config file and we can help on th...

CommScope RUCKUS Community Forums

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Import license data to node [vSZ1] failed: System machine type does not match expected machine type

Unleashed : Unable to register Facebook login for Guest access SSID

Facebook login not working in Unleashed Mobile app

iOS mobile app unable to login to manage Unleashed network.

Re: 5GHz not broadcasting on Unleashed 200.16.7.0.402, R650s

Re: Smartzone 'admin' password

Re: zd1100 always goes into setup wizard mode for each powering up

Re: Ruckus R650 with Unleashed 200.16.7.0.402 has broken Web UI

Re: Smartzone 'admin' password