R550 not connected in ZoneDirect 1200

[Seroo]

Hi,

Why is my AP showing disconnected in the ZD1200. but onsite the led is up. I have try to change the power from auto to at/af but still it is showing disconnected. Please guide. Thank you

[bruno_andrade · Accepted solution]

Yes, you can follow the below KB to factory reset the AP:
https://support.ruckuswireless.com/articles/000012418

Since you have physical access, try connecting your computer directly to the AP using the ethernet. If you can access the CLI interface when directly connected, this will confirm that the AP is functioning properly.

[Seroo]

Hi bruno,

say here as i am resetting the AP, then after reconfigure it will i be able to adopt it back in zone portal right?