MAC laptops and iPhones stick to an AP, R850, and will not switch to another nearby AP when user moves around, so they experience delays and loose connections. Any suggestions would be helpful. Ruckus tech support not effective here.
We are using SZ144 for 14 R850. Ruckus turned off 4 of them to reduce congestion. I have not changed BSS rate. Issue occurs on both 2.4 & 5 GHz. We've enabled/disabled DFS Channels, but no change to outcome. The devices will work for a few days, ...
Smart Roam is turned on, but the issue persists. We've lowered the power to force the roam, but the connection drops even though there is an AP with a few feet of the device.
