CommScope RUCKUS Community Forums

alfredo_hernand · 11-25-2020

Hi! I recently changed my admin password from the Administration>Administrators section, but now the controller (SmartZone 100) won't let me in. It doesn't say that my credentials are wrong, it just doesn't let me in. Is it normal? Note: This is our...

alfredo_hernand · 11-26-2020

Ok, CLI is working, I was able to login with the new admin password I set. Now the problem is that I can't enter Enable mode to change it again, it asks for a password, I tried with the admin user passwords (previous and new one) but it says "Incorr...

alfredo_hernand · 11-26-2020

How can I check if the CLI access is working?

alfredo_hernand · 11-26-2020

Hi! Yes, the Controller Version is 5.1.0.0.469, and the Control Plane Software Version is 5.1.0.0.447. I will try entering the CLI and will answer with an update. Thank you!

alfredo_hernand · 11-26-2020

I left it and 8 hours later still same behavior, but it never shows an alert saying that my credentials are wrong, it just clears the form.

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