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can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

gerard_sanderso
New Contributor II
How can i locate licence for zd1100 that has been misplaced as had to reset as was not working have now got it working but lost licence
4 REPLIES 4

abilashpr
Contributor III
Hi Gerard,

Please have the serial number and/or Purchase order number and contact support they should be able to help you, in mean while please install 30 trial license to have your network up and running

Regards,
Abilash PR.

gerard_sanderso
New Contributor II
Thankyou Abilash SN is 961626006952

re: Contact Tech Support:  https://support.ruckuswireless.com/contact-us

david_black_594
Contributor III
Resetting a ZD does not reset or remove licenses. Once installed, licenses are permanent. If your licenses are gone then they were never installed. If you have an active support contract you can try contacting support but you’re going to need the sales order number and proof of purchase for the licenses.
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