can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

[gerard_sanderso]

How can i locate licence for zd1100 that has been misplaced as had to reset as was not working have now got it working but lost licence

[abilashpr]

Hi Gerard,

Please have the serial number and/or Purchase order number and contact support they should be able to help you, in mean while please install 30 trial license to have your network up and running

Regards,
Abilash PR.

[gerard_sanderso]

Thankyou Abilash SN is 961626006952

[michael_brado]

re: Contact Tech Support:  https://support.ruckuswireless.com/contact-us

[david_black_594]

Resetting a ZD does not reset or remove licenses. Once installed, licenses are permanent. If your licenses are gone then they were never installed. If you have an active support contract you can try contacting support but you’re going to need the sales order number and proof of purchase for the licenses.