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Support Service

fire_cheng
New Contributor
My support service hasn't expired yet, why is the status showing disabled
Current version 9.8.0.0.203
Will this affect the upgrade?
Image_ images_messages_5f91c3f9135b77e247903c75_1800dcb9258108ed3aa2bf54256a34ee_RackMultipart20191220121881k7d-d19bb6be-b6a5-4a4b-bc1a-d90a3c1e0551-1953907521.PNG1576820671

4 REPLIES 4

sanjay_kumar
Valued Contributor
Hi Cheng,

It could be various reasons. I would suggest you to reach out to our support cent with controller serial number and the purchase order so that we can check and help you.

It's really bad. I'm in Shanghai, China. It seems that the service calls will be transferred, because the spoken English is not good.

Create a case from the below link and the Welcome center will assist you.
https://support.ruckuswireless.com/case_management

syamantakomer
Moderator
Moderator
Hi Cheng,

Try to download the support entitlement file from below link (login required to support portal and you have to use the correct ZD serial number) and upload on controller.

https://support.ruckuswireless.com/entitlement_file

Image_ images_messages_5f91c448135b77e247a01b3d_d9e6d390485979c0a1996abb18de3fab_RackMultipart201912201262121mb-c4ab7d59-1b11-4124-9785-7353fcd5b579-996808827.JPG1576848410

If that do not solve your issue, please follow the suggested by Sanjay.
Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI
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