Support Service

[fire_cheng]

My support service hasn't expired yet, why is the status showing disabled
Current version 9.8.0.0.203
Will this affect the upgrade?

[sanjay_kumar]

Hi Cheng,

It could be various reasons. I would suggest you to reach out to our support cent with controller serial number and the purchase order so that we can check and help you.

[fire_cheng]

It's really bad. I'm in Shanghai, China. It seems that the service calls will be transferred, because the spoken English is not good.

[sanjay_kumar]

Create a case from the below link and the Welcome center will assist you.
https://support.ruckuswireless.com/case_management

[syamantakomer]

Hi Cheng,

Try to download the support entitlement file from below link (login required to support portal and you have to use the correct ZD serial number) and upload on controller.

https://support.ruckuswireless.com/entitlement_file



If that do not solve your issue, please follow the suggested by Sanjay.