Captive Portal Problem - Link

[juliano_grandi]

Hello, I have a problem where I can't access my institution's website (https://unilavras.edu.br) through SSID UNILAVRAS. When I place a direct network cable in this VLAN, I get access. When I try to access the site, it keeps loading the page until it fails. When I open Captive Portal, the following address appears: https://unilavras.edu.br/admin10/login.jsp which in the case was supposed to be https://atvaa019.unilavras.edu.br/admin10/login.jsp, where ATVAA019 is the name of the ZD 1200.

Any idea?

[syamantakomer]

Hi Juliano,

It seems an issue with the DNS entry or the certificate NOT installed correctly.

Could you go to ZD >> System >> Certificate >> Check what is the FQDN showing in the cert.

Also confirm if you are using a wildcard cert or normal device cert.

Ping below URLs from wired network vs wireless and compare the results.

unilavras.edu.br

atvaa019.unilavras.edu.br

Regards,
Syamantak Omer

[juliano_grandi]

Hello! ok, my certificate is a wildcard certificate. The FQDN in the certificate is correct, being unilavras.edu.br, * unilavras.edu.br and colegio.unilavras.edu.br The tests for the wireless and wired network have also been carried out, and both showed the same results. Can reinstalling the certificate solve the problem?

[syamantakomer]

Hi Juliano,

Before you try re-installing the cert on ZD, could you confirm what SSID you were connected to, when accessing the company's web site https://unilavras.edu.br.

Confirm the WLAN type, encryption and authentication type.

Step by step procedure to import the wildcard cert can be found here.


Regards,
Syamantak Omer

[juliano_grandi]

I have 3 SSID in my ZD



The SSID is UNILAVRAS, the others works fine.