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Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i
New Contributor II
My dashboard 200.8 indicates there are no wired clients connected.  However that is not true as I have 7 wired clients connected
15 REPLIES 15

Hi Scott,

Can you also share the switch port configuration?

-Anusha

There are no switches, just the 7150 and 2 APs.  Here is a screenshotImage_ images_messages_5f91c497135b77e247b01511_0ef5034908500e07ccb9ee7b32d1524d_RackMultipart20200505828073od8-9ab7dfeb-8d53-4e3f-a00d-834f73a25584-537560748.PNG1588695663

Hi Scott,

The section you are looking in Unleashed is for client connected behind AP's eth ports.

Image_ images_messages_5f91c497135b77e247b01755_6aa81531e531a79d348296136d69fe0c_RackMultipart2020050510465513n-ef1135f9-73a1-4c64-a6d8-0c4f0fb0aca7-1324926846.png1588696352

And APs port should be configured as 802.1x as informed before.

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

Thanks Syamantak.  I am confused a bit though, everything is connected to the 7150 and working fine.  What does the port authentication provide that I am not getting now
?

Hi Scott,

Just forget about ICX switch 7150 for a minute and only consider Unleashed network.

On Unleashed GUI under Clients,  you can see two types of client.

1- Client connected to APs wirelessly are called "Wireless Clients".
2- Client connected to APs on AP's eth ports are called "Wired Clients" (Please note that such wired client connected behind an AP will only show in Unleashed GUI, if APs port is configured for 802.1X authentication).


As per above, client connected behind AP's eth ports are Wired Client, not the client connected to ICX switch.

I hope it is clear now.

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn