Ruckus doesn’t work

[DavinaE]

Hi, I’m not good with any of this. My ruckus stopped working after a power outage a while ago. I see the self help forum but I don’t even know where to go to see the solutions. Where can I see the solutions. I don’t even know how to use a computer for this. I’m writing this on my phone. I’m really overwhelmed by this. I know you’re not helping people over the phone but I’m afraid that if I don’t get technical support that I won’t be able to use the ruckus anymore. 

[Anusha_Vemula]

Hi @DavinaE 

Sorry for the inconvenience caused here. 

Could you please elaborate your issue so that I can assist you better. 

Looking forward to your response!

- Anusha

[DavinaE]

Hi Anusha,

We had a power outage and after that our ruckus stopped working. 

[DavinaE]

Hi again,

what I meant is the ruckus is not communicating with my modem. The power is on. We are able to have internet with the modem and not with the ruckus.