Hi, I’m not good with any of this. My ruckus stopped working after a power outage a while ago. I see the self help forum but I don’t even know where to go to see the solutions. Where can I see the solutions. I don’t even know how to use a computer for this. I’m writing this on my phone. I’m really overwhelmed by this. I know you’re not helping people over the phone but I’m afraid that if I don’t get technical support that I won’t be able to use the ruckus anymore.