Ruckus R310 unleashed second AP not working

[chip_boy]

Hello, I have a small single point R310 network. I need to add one additional AP.
They connected through the single switch, ping works.

But second AP currently stuck in "Building the Unleashed Network. It may take a few minutes."

Here's what I tried:
1) Factory reset multiple times
2) set director <Master IP>
3) upgrade fw to latest on both units

In upgrade section I can see this new AP and it's status - member.
Executing on this AP

get election

I get the following:

mac_address ipaddress role configID station_rate free_memory mesh_enabled mesh_node mesh_node_type model version bak_version systime board_type uptime last_seen
------------------------------------------------------------------------------------------------------------------------------------------------
0c:f4:d5:02:81:30 192.168.10.25 master 1053 35 140136 0 0 0 R310 200.7.10.202.141 200.7.10.202.121 190902 zf7752-3-29-4bss 2 days 5 hrs 3 mins  Sun Apr  2 21:38:22 2023
b4:79:c8:15:43:b0 192.168.10.250 member 1 44 180088 0 0 0 R310 200.7.10.202.141 200.7.10.2.339 0 zf7752-3-29-4bss 2 days 5 hrs 13 mins  Sun Apr  2 21:38:20 2023

Need advice on what else I can check.
Thanks.

[sanjay_kumar]

@chip_boy 
Can you try opening a support case so that we can check on the issue? Seems like something else is causing the issue.

[chip_boy]

Thanks for the advice, but does it looks like I should buy support contract in this case?
Sounds so-so, considering my scale.

[chip_boy · Accepted solution]

Apr  3 15:07:45 Qlran stamgr: stamgr_is_supported_ap_model():The AP r310 is supported 
Apr  3 15:07:45 Qlran stamgr: stamgr_handle_get_ap_sta():in_req->env=60, contrycode=US  
Apr  3 15:07:45 Qlran stamgr: stamgr_match_countrycode():AP country code US, ZD country code GB  
Apr  3 15:07:45 Qlran stamgr: stamgr_handle_get_ap_sta():ERROR: no cfg AP  

changed country code to US, it worked

[sanjay_kumar]

Hi @chip_boy 
Glad to hear that the issue got resolved.