I recently configured and installed an unleashed network with 5 R320 ap's at my clients place. Everything worked perfecty. The Ruckus iPhone and iPad app worked fine also. Today I had to reboot the PoE switch. All AP's were turned of and turned on again. But after that, if I try to open the app on my iPhone or iPad, it says "You are not connected to Uleashed network. Go to settings?" The wifi works just fine though. Internet connection and speed is ok. I just can't connect with the Ruckus app anymore. Also the CTL led on the ap that was configured as master is off. I didn't check the other four ap's jet though.
When you are the ruckus WiFi, did you try unleashed.ruckuswireless.com on the app? Did you try that on a laptop through a web browser? It’s possible that it switched to one of the other APs as master unless you set as a preferred master.
It must be a bug in the software. Today I reset all 5 ap's. Then I booted one ap, connected to the configure me wifi, and opened unleashed.ruckuswireless.com in my browser. I got into the first configuration page. The version is 188.8.131.52.92 (see image00.png). After that I went through all steps (see image01 to 05). After that the wifi is indeed working (with still only one ap). But if I try to open unleashed.ruckuswireless.com again in my browser it won't get in, and also the app gives me the message "you are not connected to Unleashed network" (see image06.png). I can add the other 4 ap's and they will all work. But I cannot make any changes to the configuration.