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R310 Unleashed unable to upgrade from v200.7.10.102.64

rafe_oxley
New Contributor II

R310 running 200.7.10.102.64, installed via online upgrade.

APs appear to be working OK, but unable to upgrade. 

Able to remotely connect to dashboard, but under "Admin and Services" options can be actioned but are not processed, including upgrade ability.

Image_ images_messages_61dd6e2bb1f6a946cc0c7a98_f3bb05240db6e173122a8d9b59956a0b_R310upgrade-57c4b97b-ed2b-440d-bb2f-eb2560fdc1dc-1909925135.jpg

I have tried various browsers, disabled any LAN firewall drop rules.

"restore factory settings" appears to work, and rebuild, but does not actually reset the AP.

On remote SSH access to AP, username and password accepted but then SSH session closes.

I have not been able to try a physical reset, not convinced even that would work.

Any ideas? Is there a flash on boot type process?

1 ACCEPTED SOLUTION

syamantakomer
Community Admin
Community Admin

Hi Rofe,

This seems a browser issue.

Could you try Firefox and Edge and see if you are able to see the options.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

View solution in original post

10 REPLIES 10

syamantakomer
Community Admin
Community Admin

Hi Rofe,

This seems a browser issue.

Could you try Firefox and Edge and see if you are able to see the options.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

rafe_oxley
New Contributor II

Had tried Edge, Chrome and Opera - none worked.

Bur Firefox has enabled full functionality, AP now updated!!

Interesting one, what's the difference with Firefox I wonder?

many thanks for your help

@rafe_oxley some updates on other browsers led to this issue.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

Could you upgrade to 200.7.10.202.127 and confirm if options are showing from other browsers or not.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

@syamantak_omer 

with the upgrade I can confirm full functionality on all options now on Chrome, Edge and Opera as well as Firefox.

Many thanks !

Rafe