Nest Hello Issue

[atma_tiwana]

Hi,

I have an issue with one device that keeps randomly disconnecting and reconnecting.

The device is a Nest hello doorbell.

In the UK it only runs in 2.4ghz.

I have 2 R500's running the latest unleashed firmware.

I've disabled 2.4ghz on one of the AP's to ensure its not jumping from one to another due to signal strength .

When it was connected to my BT router had no issues.

I have created a dbg file which I can upload that was set to monitor that device via mac address.

The issue appears to be a STA-DISASSOC ?

I'vetried to post a few lines from the dbg file but every time i click on post it fails

[eizens_putnins]

Check that you haven't 802.11r (fast roaming) enabled in WiFi network configuration. If it is, it's most probably the reason for issues.

[atma_tiwana]

@eizens_putnins Hi thanks for replying.

I have the issue with it both on and off, originally it was off so i switched it on.

It's on at the moment but the fact that only one AP out of 2 is transmitting 2.4ghz should mean that on or off it should not make a difference ?

[atma_tiwana]

If this is of any help ?

Reason code 3 is

station is leaving (or has left) IBSS or ESS

The access point went offline, deauthenticating the client.

[eizens_putnins]

It looks that your bell actually works on 5GHz (freq 5540, channel 108)?!

Also it seems that you have it's MAC blocked?

Check country setting (must be same on AP and client.

Check band setting on client.

Create special SSID, only on 2.4GHz, with simple (only letters and numbers SSID name and password, use WPA2/PSK)

Disable 802.11r

Check signal level.

Don't enable client isolation, as well as all limiting settings (airtime decongestion, etc.)

Check again if it works.