I usually get the R550 but I'm trying to reset an R750 for a client to the factory defaults (no one knows the login). I tried this article but still can't get into it with super sp-admin.
I've also tried powering it on and holding down the reset for 7 seconds.
Anything you can do to let me know where I'm going wrong would be appreciated.
Solved! Go to Solution.
I've never seen this before but I tested with SSH and it worked so I tried incognito mode and it worked for chrome - edge also worked. My guess is something is cached which is preventing normal web login.
Yes - sorry - I thought I was clear - the issue wasn't that the AP wasn't being reset with the standard 7 second reset with the button - it turns out the browser wasn't letting me in. I used a different browser or incognito mode and I was able to log in. I didn't know it was th browser because it was asking me to log in, it just would fail when I pasted in the username and password. WHen I went to incognito mode it worked.
But to answer the question - with ssh I could perform a factory reset - I just couldn't log in with the browser after I did the CLI factory reset - until I used another browser or incognito mode. I've never seen the issue before but I just programmed 7 of them and 3 acted that way with my browser in default mode.
So the issue is solved.
Looks like issue with browser compatibility.
Do you know the AP firmware version and different between a accessible vs non-accessible AP's software version?
Also note that AP previously connected to a controller will not be accessible over the web, because controller disables the HTTP and HTTPS access to AP web portal for security reasons.
If you wish to access without doing a factory reset, SSH into the AP and enable http and https.
set http enable
set https enable
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