Can't reset ruckus R750 to factory defaults

[bdillard]

Hello,

I usually get the R550 but I'm trying to reset an R750 for a client to the factory defaults (no one knows the login).  I tried this article but still can't get into it with super sp-admin.

https://www.router-reset.com/info/Ruckus-Wireless/R750

I've also tried powering it on and holding down the reset for 7 seconds.

Anything you can do to let me know where I'm going wrong would be appreciated.

[bdillard · Accepted solution]

I've never seen this before but I tested with SSH and it worked so I tried incognito mode and it worked for chrome - edge also worked.   My guess is something is cached which is preventing normal web login.

[BrennanS]

Can you break this down to a beginner level please?  I'm having the exact same issue.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Factory-Reset-7150-C12/td-p...

[bdillard]

If you hold the reset for about 10 seconds if the lights change to red - you've reset it.

Make sure you can ping it.

I used putty and was able to connect to mine through ssh.

If you can't access it through the web gui after the reset - try either a different browser or open chrome in incognito mode

[Vineet_nejwala]

@bdillard 

Since you can access via SSH, can you perform an factory reset from it "set factory" and then see if issue persist.

Best Regards

Vineet