RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
11-05-2022 02:55 PM
Earlier this week, Ruckus had an update for their mobile app come through. I updated my mobile app. I checked my Unleashed app to make sure my network was good. I got a notice to upgrade our APs (model r510) to the newest firmware (version 200.13). I did that. Immediately we noticed the internet connection has become more inconsistent. Examples - webpages on computers and phones taking way longer to load, apps not working smoothly, etc. I did re-boots and restarts to both of our Ruckus access points. No success. I switched to our AT&T wifi coming straight from the AT&T router, it works smoothly and have none of the above issues. When I am on my Ruckus Unleashed dashboard, I am getting notice for a "pending" notice for a Router (ICX7150-C12 Router) and it is asking for another login for a "Switch" username and password
What can I do to help resolve this issue? We are a Lennar home, have 2 Ruckus access points, and have had no issues up until now.
11-05-2022 02:57 PM
11-07-2022 06:24 AM
Thank you for notifying this issue. Since this would need us to setup a remote to debug can you please file a Ruckus support ticket via https://support.ruckuswireless.com/contact-us and an Support engineer would help assist over WebEx. Please attach the Unleash support log and debug log while opening the case.
a) Navigate to Admin & Services > Administer > Diagnostics and download the debug log.
b) Unleashed > Access Points > Select that AP --> On Right panel you will see "Show system info" , click on that it will show "Save log" click on that you will be able to download the AP support log file.
Best Regards
Vineet
11-07-2022 08:08 AM
@Vineet_nejwala Just tried to do that and was denied by Ruckus. Why can't I get anyone to simply help???? This is affecting my work from capability and Ruckus is acting very unprofessionally to even try to help.
