CommScope RUCKUS Community Forums

A1987 · ‎06-22-2023

When I log in it says not connected to network despite the fact that I am connected. Asks if I want to go to the apps settings. Called support and they could not help.

sanjay_kumar · ‎08-22-2023

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.

Anyone facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Un...

View solution in original post

sanjay_kumar · ‎07-03-2023

Hi @Skitdc
The mobile app new version has been delayed due to some improvements. I do not have an ETA yet but we are working on this on priority. I will keep the thread updated once I have an update.

sanjay_kumar · ‎07-20-2023

Hi All,

Got an update on the ETA, seems like the release just got delayed a bit and will be released by end of next week.

A1987 · ‎07-26-2023

When will the ruckus app be updated are we supposed to delete the app and re download?

sanjay_kumar · ‎08-04-2023

Hi All,

The IOS app is expected to be released next week. I will keep you posted on the updats.

sanjay_kumar · ‎08-15-2023

Hi All,

Unleashed app for IOS and Android has been released. The app is available on Apple store and Play store.
Please make sure that the APs are upgraded to the latest version as well 200.14.6.1.199.

CommScope RUCKUS Community Forums

Can’t login to the ruckus unleashed app to get updates for the devices