CommScope RUCKUS Community Forums

A1987 · ‎06-22-2023

When I log in it says not connected to network despite the fact that I am connected. Asks if I want to go to the apps settings. Called support and they could not help.

sanjay_kumar · ‎08-22-2023

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.

Anyone facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Un...

View solution in original post

sanjay_kumar · ‎06-22-2023

Hi @A1987
Are you facing this issue on the IOS devices?
Can you check if you are facing the below issue or a different one.

https://community.ruckuswireless.com/t5/Unleashed/Unable-To-Sign-Into-Rucked-Unleashed-App/m-p/60559...

A1987 · ‎06-22-2023

Ok I am reading now it is saying the fix is coming week of July 1st? So how will we login to download the update?

sanjay_kumar · ‎06-22-2023

Hi @A1987
You have to upgrade the APs by logging in from the Laptop. And for the iOS device, the new app should be available in the Apple Store.

Skitdc · ‎07-03-2023

I am having the same problem with iPhone log in. Went to App Store and I do not see an update. Please advise!

CommScope RUCKUS Community Forums

Can’t login to the ruckus unleashed app to get updates for the devices