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Apple CNA not working 200.2

Anonymous
Not applicable
Just updated an Unleashed network to 200.2. The guest network is no longer bringing up the authentication screen on Apple devices, users are forced to open a web browser which can cause confusion and unsatisfactory guest experience. I've tried checking if there is a bypass Apple CNA option like on ZD managed networks but I can't find anything.

Can anyone replicate this problem?
7 REPLIES 7

michael_brado
Esteemed Contributor II
The purpose of Apple CNA is to prevent the pre-browser "thingy" of Apples, that does not trigger WebAuth authentication correctly.

Anonymous
Not applicable
I did some digging myself. According to 200.2 Release Notes Known Issues:

"The pre-launch browser is not appearing when the Bypass Apple CNA feature is disabled for WISPr and Guest Access authentication. This means that users will have to launch a Safari browser window to be able to complete guest authentication. [UN-444]"

Michael Brado, any idea when this known bug is going to be fixed? This has quite an impact on the guest user experience. 

Anonymous
Not applicable
Right...which I don't want to "prevent". Tpically there is an option to bypass Apple cna or not, but I don't see the option to enable/disable. In 200.1 when I connected to guest network, it promptly brought up authentication page without having to launch safari, which is my intended behavior.

michael_brado
Esteemed Contributor II
Sorry I didn't recall that Release Note caveat.

Please open a ticket with our Tech Support, and cite the UN-444 bug and your business impact,
so the Priority gets raised.  That is the best way to get visibility into the developers, to get a 200.2
refresh/patch build asap.  Thank you.