03-24-2017 06:49 AM
03-24-2017 11:37 AM
03-27-2017 12:12 AM
03-27-2017 05:16 AM
I understand the issue still persists. Since we are not able to troubleshoot the issue when the issue occurs live, kindly execute the below commands from the Master APs CLI. The below commands will encourage the clients to join with a higher data rate to the WiFi.
ruckus(Config-wlan)# no qos directed-multicast ruckus(Config-wlan)# qos directed-threshold 0 ruckus(Config-wlan)# end
Please keep me posted on when the next event is scheduled. It is important for us to see the issue live in order to identify what is causing the issue. From the screenshots taken at the time of the event shows that all the clients were connected with good speeds to the WLAN.
Revathy Mariam Thomas
Technical Support Engineer, Ruckus Wireless My hours are Monday – Friday 9:00 to 18:00 PST Join the conversations! https://forums.ruckuswireless.com Now, part of Brocade !