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Lost heartbeat

steve_greenfiel
New Contributor II
I am new to Ruckus.  Getech recently installed Unleashed and seven r500 APs.  I get messages at the same time each morning that the APs lose heartbeat what is this?  Is it serious?  Doesn't last long and doesn't seem to cause a major problem.  I would like to know what is happening though and how to fix it?  Thanks
2 REPLIES 2

nickzourdos
Contributor
Heartbeats are sent between the controller and the AP, usually in specific increments. Depends on which controller you are using, but here's a reference for AP to ZD that I made, keep in mind this is unofficial but pretty close:

Image_ images_messages_5f91c447135b77e2479fd921_538cae1a84315e025cb1dbd05702536d_RackMultipart20190422100802v6a-533636c4-da8e-43ab-a468-ee308c14d7eb-2079647274.PNG1555939839

steve_greenfiel
New Contributor II
Thanks for this interesting explanation Nick. In this case the first AP set up acts as controller as unleashed is ‘controller less’. I will raise a case with Ruckus support to see how I might overcome this problem. Thanks again. Steve